At FW Accounting, our mission is to constantly improve our service offering to our clients. We are always asking; “how could it be better?”
So how do we do this? Well, we ask the people in the know, our clients. We recently hosted a ‘Contractor Forum’ where we invited a cross section of our clients to discuss our services with their Account Managers (our clients dedicated point of contact) and the Directors of FW Accounting.
Both parties found the exercise very informative and as a result, we are currently looking into making several important changes to some of our key service offerings.
Clients can look forward to improvements in their Monthly Business Snapshot, (their Company’s cash flow summary). Changes that will make key information easier to understand; totals shown in terms of year to date figures, available funds to withdraw from the business each month, clarify confusion regarding tax reserves, directors loans and dividends.
Also on the wish list was the ability to notify clients of their tax liabilities ahead of time, real time information at their fingertips available through our client portal. A challenging one but not out with the realms of possibility, so watch this space!
All of the attendees agreed that time spent meeting their Account Manager face to face was much more beneficial than time spent by email or on the phone. Whilst this isn’t practical for all of our clients, anyone who wishes to is more than welcome to book a meeting with their Account Manager. The recent invite to clients to meet with their Account Manager and a representative of Kudos financial services for an Annual Review is a clear example of this new approach.
Finally, we are broadening the range of topics covered in our client guides, to include informative advice on hot potatoes such as buying vehicles, buying property, interview costs and Contractor Mortgages. In addition we continually update our FAQ’s and are planning on arranging some technical seminars in association with our business partners, all with the aim of helping our clients on-going understanding of the requirements and complexities of running a Limited Company.
The Contractor Forum will be a quarterly event, watch out for your invite from your Account Manager for a chance to be involved and shape FW Accounting’s future service offering.